1.1 Driver Behaviour Policy
Section A
As a licensed driver we expect you to behave in a professional manner at all times.
What Can Happen
As a Taxi Driver there are certain things you will experience
- Some customers will show you a lack of appreciation and respect.
- When it is extremely busy they will be late coming out.
- Customers will make you wait. When you ask them for waiting time they will say ‘it was only a couple minute’s mate’
- They will slam your doors.
- Any other unreasonable action.
Section B
What Not To Do
All the following are unacceptable behaviour(s) by Drivers.
- Shouting at the customer(s)
- Swearing at the customer(s)
- Threatening the customer(s)
- Make inappropriate comments or conversation with female/male customer(s).
- Not helping the customer with shopping/luggage.
- Driving too fast/dangerously.
- Any other unreasonable action.
Section C
What We Will Do
We will conduct a transparent investigation:
- Listen to your side of story
- Assess your level of remorse
- Check your past record
- Take action against passenger by Blacklisting (If Necessary)
Section D
The Sanctions
A Fine of between £10.00 minimum to a maximum of £50 for every offence
- Warning
- Final Warning
- Dismissal
Anything considered Gross Misconduct could result in Summary Dismissal, in such circumstances we reserve the right to use Section D Item 3 in its own right.