World Class Customer Support
We have now had a World Class Customer support system since April 2018 and during this time we have collected a lot of data. The first 6 months has seen us give amnesty on most minor offences. This amnesty has now come to an end.
There are small minority who are ruining the reputation of this company. The work we do aims to increase the work for our drivers and is why we are the largest and best Taxi company in Walsall. We are the only company that acquires 2 or 3 new bases every year and constantly reinvests to improve the service we offer.
Fines & Sanctions
Certain drivers are trying to push the system to the limit and we are about to publish policies that will clearly explain Fines & Sanctions that will be given to drivers for:
- Mobile Phones use with or without Bluetooth whilst passengers on board
- Overcharging
- Not moving or taking detours after receiving job
- Being rude and not helping passengers
We will continue to add to this list and publish on driver blog. It is your duty to read this when we alert you. This means your mobile number should be up to date. The author of these lists is our driver’s behaviour and the above list has happened more than once during the past week.
New Method of Dispatch
We are also looking at a new way of dispatching due to level of recovered jobs we are still experiencing. Nearest Car is used during Friday afternoon and after 11pm on Friday and Saturday already plus between 8-9am on Weekdays. So you already experience it every week.
This method has been used by a large company in the East Midlands recently and has proven to increase the amount of jobs (over 10,000 jobs increase per week) covered and a big increase in driver income. It does require drivers to trust the system as we are reaffirming that dispatch is completely transparent at 247 Cars and no favouritism is shown to any driver(s).
Note: Nearest Car is only being looked at no final decision has been made
Going Forward
We will not tolerate any consistent poor behaviour going forward. Offences that constitute Gross Misconduct will result in Summary Dismissal. Our company will continue to grow bigger and stronger without these people.
Please don’t take law into your own hands and report bad customers by clicking this link Blacklist Form and filing out short form each time you feel a customer should be blacklisted
For other drivers we will require the worst performing drivers in terms of complaints to attend a 3 hour training session with a view to help you improve your customer service skills.
Taxi drivers receive a bad press in many different ways, but we do realise it is only ever a minority who let our industry down. You must do all you can to improve this reputation.
We realise that the above will not affect the vast majority of our hard working, honest drivers, but will stop the minority who losing us work on a daily basis.