1.4 Mobile Phone Use Policy

Section A

Using a phone whilst driving or whilst your engine is started is ILLEGAL and can result in 6 points on your licence and £200 fine.  This will most likely lead to your licensing authority revoking your Private Hire Badge.  247 Cars does not permit any mobile device usage even if its hands free whilst your vehicle is moving or if your engine is started with or without passengers.

What Can Happen

1. Driver is filmed whilst using phone.
2. Driver setting Sat Nav after pulling off
3. Driver talking in foreign language with passengers on board
4. Driver texting and driving
5. Driver watching video whilst driving

 Section B

What Not To Do

1. Use any mobile device for any reason whilst vehicle is in motion or engine is started
2. Talk on phone with passengers on board even if it’s hands free.
3. Any other act of being distracted whilst driving.

 Section C

What We Will Do

We will conduct a transparent investigation:

1. Listen to your side of story
2. Assess your level of remorse
3. Check your past record

Section D

The Sanctions

A Fine of between £20.00 minimum to a maximum of £100 for every offence.

1. Warning
2. Dismissal

Anything considered Gross Misconduct could result in Summary Dismissal, in such circumstances we reserve the right to use Section D Item 3 in its own right.

A second mobile phone offence will result in summary dismissal in all circumstances.  Only one warning will be issued and a fine will be mandatory in all cases.

1.3 Over-charging or Short-changing Policy

Section A

Over-charging is the number one reason we lose customers. Sometimes customers will not complain they will just stop using the company.

What Can Happen

1. Customer given less change is the same as over-charging.
2. Customer has a text saying one price and your PDA another price
3. Customer is being awkward and trying to avoid paying
4. Customer wants to collect money from house
5. Customer expects no charge for stopping “on the way”

Section B

What Not To Do

1. “Sting” customer because they kept you waiting
2. Make up the price because you didn’t base
3. Say you have no change, in this case you must charge customer less
4. Refuse to give customer their change
5. Charge a different price to the PDA
6. Any other charge or action not sanctioned by the base

Section C

What We Will Do

We will conduct a transparent investigation:

1. Listen to your side of story
2. Ensure it was not the company’s fault
3. Assess your level of remorse
4. Check your past record
5. Take action against passenger by Blacklisting (If Necessary)

Section D

The Sanctions

A Fine of double what was charged e.g. Quoted £10 Driver Charged £12 Fine = £24

The maximum fine for overcharge will be £50

1. Warning
2. Final Warning
3. Dismissal

Anything considered Gross Misconduct could result in Summary Dismissal, in such circumstances we reserve the right to use Section D Item 3 in its own right.