Important Message
We have reported the issue of driver’s position changing and dropping down to Autocab. They replied this will only happen if the driver rejects a job from the same zone or if someone has had a no fare. We replied that drivers are saying this is happening even if they have not rejected a booking. They have escalated the matter to next line to investigate further.
The operators do not change your position. The operators do not give out the jobs. ALL the jobs are dispatched by the system (computer). The Operators only take calls.
The last few weeks have seen an increase in abuse by drivers towards staff who answer calls. If they could give you jobs, swearing at them is not going to make them do it.
We would like to clarify the role of ‘Dispatcher’. Drivers are calling and asking to speak to the ‘Dispatcher’. The dispatcher is the person who answers the driver messages. The dispatcher is not the person who is giving out the jobs. The computer gives out the jobs. When you call the Driver Line the person who answers the call will deal with you and not put you through to the dispatcher who actually cannot do anything more than the person you are speaking to already. The job title of ‘Dispatcher’ will be changed to message handler. Therefore at any time on shift there will be call handlers and message handlers only and no dispatcher.
If a job is booked incorrectly, for example from the wrong pick-up point or any other error then you need to report this by WhatsApp to 01902 247247 or email (Support@247-247.net). We will identify the call handler.
You cannot abuse anyone in the workplace. This workplace is no different. Any Driver abusing a call handler will have their activation deleted.
247 Customer Services Team
