Further development: Dispatch

We are pleased to announce that we plan the following trial:

1. Show you selected job details and price before you accept job
2. Allow you to reject the job without penalty – just don’t accept if you don’t want
3. Recover from backup zones without penalty
4. Zone Enquiry: Allows you to check zones for active and pre-booked jobs.
5. You can bid and if you don’t like it just let it reject without penalty

This gives further transparency making us the fairest dispatch company in Walsall, Wolves or Wednesbury.

All we ask is keep recovery to minimum

Please respect what you are being given here.  If trial goes well then this system will be here to stay.

We also have many other new exciting improvements planned for 2019 IA

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No More Penalties from back up zones

If you get a job from a backup zone from a backup zone you will not get a penalty.

Only drivers who reject a job in the zone they are working will be penalised. If they reject a job from a backup zone, they will not be penalised.

• Unless you bid for that Job
• It is a instant dispatch App job
• Operator requested job for you.

Remember do not argue with operator everything is on auto, operators are still not allowed to remove penalties manually.

Another improvement to make driver’s lives easier and fairer.

If any driver does not understand please contact base.

As announced recently we have made certain zones to dispatch to nearest car.  So system will give job to nearest driver even if you were next.  This has been happening for last 2 years in morning 8-9, Friday afternoon and Friday/Saturday night after 11pm.  No driver has every complained  about this and increased the amount of jobs we cover at these times.  This will also have same effect in areas where we don;t have so many jobs.

We have not touched Willenhall, Bentley, Short Heath, New Invention, Bilston, Darlaston Bilston local zones etc etc where we are busy and drivers rank.

In quieter zones and all Wolves zones  we have made it nearest car so we are not pulling you far causing recoveries.

The system does a job and drivers must trust the system to automatically dispatch to the closest cars when the jobs are further away.

This method has proven to increases the amount of jobs we cover and reducing dead mileage.

This has begun from immediate effect.